Voice over IP is the same as Voice over Internet Protocol, and is better known as VoIP. Voice over IP refers to the diffusion of voice traffic over internet-based networks. Internet Protocol (IP) was originally designed for data networking and following its success, the protocol has been adapted to voice networking.
A VoIP telephone, also known as a SIP phone or a softphone, allows the user to make phone calls to any softphone, mobile or landline by using voice over IP (VoIP). This way the voice is carried through the internet instead of the traditional PSTN system.
To send a fax using our Email-to-Fax service simply send an email using the following parameters. Emails should be sent with a single attachment; as our system will only fax a single attachment per email. Attachments may be sent in JPG, PDF, Adobe PostScript, TIFF, Microsoft Word, Excel, CSV, HTML & Plain Text formats.
PBX stands for Private Branch Exchange, which is a private telephone network used within a company. The users of the PBX phone system share a number of outside lines for making external phone calls. A PBX connects the internal telephones within a business and also connects them to the public switched telephone network (PSTN).
Much easier to install & configure than a proprietary phone system.
On your Polycom phone, you simply hit messages and connect to the voicemail system. You will be prompted for a PIN. Once you enter your PIN, follow the prompts to manage your voicemail.
Simply email firstname.lastname@example.org and we will reset it for you. If you don't have VM to email, we can set that up as well.
DSL, Digital Subscriber Line, is a type of modem technology that turns your existing phone line into a three-channel data delivery system. The first channel transmits voice services, so normal phone and fax usage continues whether or not you are accessing the Internet.
Cable modems offer service over a shared cable. Multiple users may be connected to the same local cable line. DSL provides a dedicated, or “always on” connection to the office of your Internet service provider, so that you do not have to compete with other users for access to the server.
DSL is an innovative, high-speed connection that loads data, music, and images at an impressive pace. For approximate download times, please see the table below. By decreasing download time, DSL service will enable you complete your work more quickly, leaving more time to do the things you enjoy.ATG offers speeds up to 40Mbps download and 20Mbps upload on qualifying lines.
Connection speed is the speed at which data is transferred between your computer and the office of your Internet service provider during your initial connection to their DSL network. Throughput speed (may also be called download speed) refers to the rate at which data is transferred from the Internet to your computer.
Yes. We simply put a new device that acts as your DSL modem, Router, Firewall, VPN, and Session Border Controller (SBC) all in one unit so it is clean and easy to manage and troubleshoot. This device also allows ATG to provide real time monitoring of your network and bandwidth utilization. You can call us at any time and we can share these reports with over the phone or email them to you.
FAX was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that FAX communication uses the signal in a different way to regular voice communication. When VOIP technologies digitize and compress analog voice communication it is optimized for VOICE and not for FAX. Subsequently, there are a number of things you need to take note of when you move to a VoIP Phone System.
Your fax machine is trying to tell you that there’s noise on the line — noise that can slow down the speed that your faxes are transmitted, and if it’s really bad, keep your faxes from being transmitted at all. If this happens only occasionally, I wouldn't worry about it. If it happens only when you’re sending faxes to a particular business, then it’s likely “their” problem: their fax line might be the noisy one, and there’s nothing you can do about that (except perhaps notify them about the issue). But if it happens frequently, to a variety of fax numbers, the problem is on your end.
T38 is a protocol that describes how to send a fax over a computer data network. T38 is needed because fax data can not be sent over a computer data network in the same way as voice communication. See "How does FAX work in VOIP environments?" for more information about this.
Lots of phone routing systems use the same "all circuits are busy" message to mean that there is some sort of general unknown failure that is preventing call(s) from going out. Therefore, the "all circuits are busy" message is pretty generic.
The telecom industry refers to this as "Post Dial Delay" (PDD), which is the time between the start of the call and the moment the phone of the called party starts ringing. This can be caused be several things: 1) the digit map in the Polycom phone isn't correct, 2) the call route in the trunk is set correctly, or 3) there is some delay in sending the call out to the specific carrier.
SIP, short for Session Initiation Protocol, is an IP telephony signaling protocol used to establish, modify and terminate VOIP telephone calls. SIP was developed by the IETF and published as RFC 3261.SIP is an internet protocol for live communications used in setting up and tearing down voice or video calls. It is a signaling protocol used to create, modify, and terminate sessions with one or more participants in an IP network.
ATG has done exhaustive interopability testing with the leading PBX manufactures. Here are the ones that have passed through our LAB and approved for our SIP services.
If your SIP server is in the Cloud (outside your LAN) you will need to 1) enable consistent NAT, 2) Enable SIP Transformations and, 3) make sure that the H.323 Transformations is 'unchecked'. You should restart the SW after these setting have been applied.
Here are a few choices. Most of all the Free software packages also have a paid subscription that offers more features.
To call a phone in another country, dial 011, and then the code for the country you are calling, the area or city code, and the phone number.